Meet your team at Loan Market Wollongong

With over 20 years of experience in the finance industry and a foundation in engineering, I bring a unique, analytical approach to helping customers navigate one of life’s most significant financial journeys – purchasing a home. My career has been built on a foundation of trust, precision, and a deep understanding of what it takes to make dreams of homeownership a reality. As a small business owner and franchisee, I’ve learned that success is about more than just numbers—it’s about people. My commitment to fostering high-performing, customer-centric teams is grounded in the belief that a positive customer experience is the cornerstone of lasting relationships and business growth. I lead by example, empowering my team to deliver personalised service every time. Whether navigating complex loan structures, the home buying process or mentoring the next generation of lending professionals, my approach is always proactive and people first. My aim is to ensure that every customer feels valued, understood, and confident in their financial decisions.

Growing up on the South Coast, Taylah’s career began very early on within the finance industry, obtaining a role in a local bank straight from high school. During her formative years in a bank role, she has built a strong sense of commitment and focus in assisting her clients and ensuring they are well looked after and equipped to achieve their financial goals. Taylah is very motivated by creating positive outcomes, ensuring her clients are updated throughout each stage and looks forwarding to working with clients to help meet their goals. Taylah is our in house asset finance specialist; whether you need to consolidate, buy a new car or equipment for your business, Taylah is here to help. Taylah holds her certificate 4 and diploma in Finance and Mortgage broking, as well as relevant compliance certifications.

Nisha, a proud Macquarie University graduate with a Master's degree in Banking and Finance, has mastered the art of understanding lender credit policies and navigating the maze of application evaluations and processing. With over five years in the industry under her belt, she brings a wealth of knowledge and a flair for transforming complex financial jargon into delightful customer experiences - a real wizard at turning spreadsheets into spellbinding stories. When she's not busy making sense of spreadsheets, Nisha indulges her wanderlust, exploring new destinations and sampling vegetarian delicacies and soaking up new cultures. So, whether she’s untangling a credit policy or enjoying a new cuisine, you can rest assured her sense of adventure and palate are as finely tuned as her financial expertise!

Rachel Nagel is an experienced mortgage broker at Loan Market Wollongong, with 13 years in the finance industry. Starting her career in a trainee admin role right out of high school, Rachel worked her way through various positions, including customer service, team manager, and eventually home loan manager and broker. Her deep understanding of the entire lending process allows her to build strong, lasting relationships with clients while ensuring a smooth and positive customer experience. In her spare time, Rachel enjoys spending time with her 9-year-old daughter, as well as painting and gaming.

Mitch King is a seasoned mortgage broker at Loan Market Wollongong with over 20 years of experience in the banking and finance industry. Throughout his extensive career, Mitch has held various senior positions, giving him a deep understanding of the market and the unique characteristics of the local area. His "can-do" attitude and strong belief in building lasting relationships guide his approach to mortgage broking, making the process not just about numbers, but about people. When Mitch isn't helping clients secure their dream homes, he enjoys traveling and exploring new places with his partner and family.

Jenina has been with the team at loan market as a client services manager for over a year; she is an integral part of the team, providing support to process and manage home loan applications to settlement, as well as ongoing post settlement home loan support. Jenina is incredibly passionate in her work, always willing to go above and beyond to deliver exceptional service.

Ernie has been working with Loan Market as a Broker Service Expert for over a year now; he is an integral part of the team, providing post-settlement home loan support, collaborating with the team to correctly address any application exception, and understanding most used lender processes for active loan applications, home loan maintenance, and construction

I’m a Para Broker with a knack for making residential mortgage lending look easy. I have years of experience as a back-office loan processor, as well as serving as a front-office Customer Service Manager for a leading Australian banking group. This dual experience has allowed me to master both the “You’re approved!” and the “Oh, we need more paperwork” aspects of the industry. When I’m not solving mortgage puzzles, you’ll find me enjoying coastal walks or enthusiastically pretending to be a cricket expert—my predictions might be as reliable as a coin toss, but my enthusiasm is unmatched!

With over 20 years of finance experience, Raelene Smith has worked in various lending roles, including 17 years as a Loan Writer at RAMS Home Loans. Her extensive background helps her guide clients through the loan process with ease. Outside of work, Raelene and her family are outdoor enthusiasts, enjoying activities like fishing, kayaking, and camping in the warmer months. In winter, she spends her time at sports grounds, cheering on her kids, family, and friends—her favourite part of the week

Jason Dunn is a dedicated mortgage broker at Loan Market Wollongong with over 15 years of experience in the industry. Known for being approachable and trustworthy, Jason takes pride in helping clients navigate the complexities of home loans, ensuring they feel confident and supported throughout the entire process. Outside of work, Jason enjoys spending time on the golf course, where his passion for precision and strategy also shines through.

Diana Quach is a highly experienced mortgage broker at Loan Market Wollongong, with over 20 years in the finance industry. Having progressed through various roles within the banking sector, Diana brings a wealth of knowledge and insight to every client interaction. Her deep industry experience allows her to provide tailored solutions that meet the unique needs of her clients. Outside of work, Diana is a proud mother of two boys and enjoys traveling, always seeking new adventures with her family.