Additional resources

Your first step when experiencing hardship can be to reach out and speak with us about your options. There are also a number of resources available that could help you. Please reach out if you have any questions.

Helping you manage your money

• Financial Assistance Hub: The Australian Banking Association provides a helpful financial guide.
• MoneySmart: An Australian Securities & Investments Commission (ASIC) initiative offering tips and tools to help make the most of your money.

Free community support and counselling services

• National Debt Helpline: Developed by financial counsellors, this site has simple step-by-step guides explaining how to fix common debt problems. If you need more help, you can call 1800 007 007 to speak to a free and independent financial counsellor.
• Salvation Army Doorways Program: The Salvation Army provides you with tools and information to assist you in taking action early to manage your finances.
• Family and Domestic Violence Support: 1800 RESPECT (1800 737 732) is a 24-hour hotline providing help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
• Beyondblue: Information on depression and anxiety and where to get help.
• Way Forward: This not-for-profit organisation provides people in long-term financial difficulty with help and strategies to get out of debt. You can call Way Forward on 1300 045 502.

Government support services

• Human Services (Centrelink): Here you can find information about Federal Government initiatives and eligibility for support and social security payments. 
• Find unclaimed money: A simple search tool by ASIC to find unclaimed money from banks, investments and life insurance policies.