I’ve been a client of Loan Market since 2016, and I honestly can’t speak highly enough of Brett Richardson and his incredible team. My refinancing journey has stretched across some extremely difficult and complex personal circumstances, and throughout it all, Brett has remained a consistent, professional, and compassionate force. He’s not only highly knowledgeable and solution-focused, but his ability to simplify complex options into clear, side-by-side choices made everything far less overwhelming. With Brett, you don’t just get a broker — you get someone who genuinely cares.
In 2016, Brett helped me secure my first refinance during what was an incredibly turbulent time. Since then — across the past nine years — he’s continued to check in regularly, offering ongoing support, guidance, and reviews when needed. Even during Covid, Brett reached out to ensure I had the right support in place and didn’t hesitate to offer assistance if my circumstances had changed. It hasn’t just been about delivering a loan — it’s been about genuine, long-term servicing and care, year after year.
Fast forward to 2024–2025, I reached out again for support, and once more, Brett led the charge with his deep insight and attention to detail. But this time around, it was very much a team effort — and I want to give huge thanks to both Vicky McAuliffe and Shelley Clark, who played such a crucial role in getting things across the line.
Vicky handled a lot of the admin and legwork in the early stages of 2024, keeping things moving despite my chaotic schedule, and Shelley picked things up seamlessly in 2025 — her persistence, patience, and follow-up were incredible. I know I wasn’t the easiest client to chase down, but she stayed on it without ever making me feel pressured. Their professionalism and dedication were truly appreciated.
Despite the many moving parts and personal challenges involved, the team still managed to secure a refinance package that not only improved my previous setup but also allowed me to manage personal matters and pay off key debts. That’s no small feat, and I genuinely believe most other brokers wouldn’t have had the tenacity, care, or skill to achieve the result they did.
Special thanks also to Arlene Betania for her support throughout the process.
Loan Market Ellenbrook isn’t just a brokerage — they’re people who genuinely care, and who go the extra mile. I wouldn’t hesitate to recommend them to anyone looking for trusted, long-term financial guidance.
