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David Chen, Head Broker at Loan Market Solutions, brings over 15 years of lending expertise, assisting clients in achieving their financial goals. From first-home buyers to investors, debt consolidation to commercial loans, David has helped customers across Queensland, including Sunnybank Hills, Ormeau, Redcliffe, Sandgate, Deagon, Bracken Ridge, Mount Gravatt, Calamvale, and Upper Coomera. Recognised for his exceptional service, David consistently maintains high customer satisfaction levels and ranks among the top 5% of brokers at Loan Market. Known for his strong interpersonal skills, David provides comprehensive, end-to-end services and maintains regular communication with clients, ensuring their finances are optimized for long-term savings and surpassing their expectations.

With over 15 years of experience in lending across both New Zealand and Australia, Simon is committed to delivering the best possible loan solutions that align with each client’s unique financial needs. Holding a Diploma in Finance and Mortgage Brokering, along with hands-on experience as an active property investor, Simon brings a wealth of knowledge and insight to every client interaction. Simon’s approach to brokering is cantered on understanding his clients’ goals, both immediate and long-term, and guiding them through every step of the home buying journey. His priority is to simplify what can often be a complex process, providing clear, transparent advice and ensuring that clients feel confident and informed throughout the entire experience. Originally from New Zealand, Simon has made the Gold Coast his home for over ten years, where he lives with his wife, Nicola, and their two children. Outside of his professional life, Simon is passionate about staying active, enjoying table tennis, squash, discovering new cafes, and spending time at the beach.

Originally from Christchurch, Daniel brings 20 years of experience across banking, mortgage broking, credit assessment, and specialist lending in both New Zealand and Australia. His extensive background spans client-facing advisory, credit management, and relationship roles, giving him a well-rounded and practical understanding of both what clients need and what lenders require. Daniel focuses on building strong relationships with advisers, lenders, and referral partners to expand the range of tailored funding solutions available to his clients. By identifying lesser-known lender partnerships and specialised products across the broader network, he ensures clients have access to the right option - from competitive prime offerings through to complex lending structures. Known for his clear communication, sound credit judgement, and collaborative approach, Daniel excels at connecting the right people, products, and opportunities to deliver outstanding long-term financial outcomes.

With over 30 years of experience in customer service and 15 years in the finance industry, Angela brings unparalleled expertise in mortgages and asset lending. Angela is deeply committed to exceeding customer expectations by delivering tailored solutions and creating seamless, personalised journeys for clients. This extensive experience has refined Angela’s ability to meet client needs with warmth, attention, and exceptional care. Angela thrives on building lasting relationships that extend beyond transactions, ensuring outstanding service at every step. Outside of work, Angela cherishes quality time with family and enjoys capturing life’s precious moments through hobby photography, blending creativity with connection.

Song-Yi brings a wealth of expertise in management, marketing, sales, and customer service to the role of Operations Manager at Loan Market Solutions. Focused on creating seamless processes and delivering exceptional client experiences, Song-Yi is dedicated to understanding clients’ unique needs and providing innovative solutions to support their financial goals and simplify the mortgage broking process. In addition to excelling in the operational aspects of the business, Song-Yi thrives on cultivating meaningful relationships with clients, colleagues, and industry partners. Her commitment to innovation and adaptability allows her to navigate challenges and drive positive outcomes for everyone involved.

Originally from Tasmania, Hannah has lived on the Gold Coast for over ten years with her husband Craig and their two children. Hannah is dedicated to delivering superior customer service and supporting clients to navigate their financial journeys with confidence. With 5 years of experience, she has a deep understanding of financial products, services, and excels in the loan approval processes and criteria. When she isn’t being an admin superstar, Hannah enjoys quality time with her family, camping and feeding the Kookaburras nesting in her garden. You can feel at ease that Hannah has it all under control, ensuring that our clients feel supported every step of the way.

Recently moved back from England, Macey is pursuing her passion for finance and progressing towards being a fully qualified finance broker. Macey excels at providing exceptional support to clients, helping them navigate complex financial processes with ease. With her passion for building long-lasting and trusting relationships, Macey consistently ensures a positive customer experience. When she isn’t helping clients achieve their financial goals and reaching that settlement moment, she loves sitting down with a good book or hitting the gym. You can trust that Macey always makes the process as easy and streamlined as possible for clients.

Angelica is a passionate customer service professional with a background in finance. She takes pride in helping clients feel supported and understood, whether they're exploring borrowing opportunities or handling more complex financial matters. Known for her calm, friendly approach and attention to detail, Angelica builds trust quickly and always aims to make every interaction a positive one. When Angelica's not working, she enjoys journaling and getting lost in a good book. Clients can count on Angelica to be a steady, reliable guide—especially when it comes to their mortgage needs and overall financial journey.

With eight years of experience in the real estate industry, Allaine brings expertise in organising documentation, maintaining comprehensive records, and facilitating seamless communication between clients and internal teams. Proficient in utilising real estate software and tools, Allaine ensures efficiency and accuracy in every aspect of operations. Currently serving as Customer Service Manager to David, Allaine plays a pivotal role in providing administrative and operational support that empowers him to focus on expanding his business and delivering exceptional service to clients. From pre-application processes to post-settlement assistance for mortgage loans, Allaine ensures a smooth and professional experience at every stage.

Carl is a Customer Service Manager with two years of experience in the Australian mortgage industry. Dedicated to delivering exceptional service, Carl ensures that every client receives personalised attention and expert guidance throughout the loan application process. With a proven ability to efficiently manage client interactions and loan applications, Carl is committed to providing outstanding support and creating a seamless experience for all clients.

Czarina brings valuable experience as a former Business & Client Relations Associate at a financial institution, where she was trained to consistently exceed client expectations. Now, in her role as Customer Service Manager to David, Czarina is dedicated to supporting the team and delivering exceptional service to clients. Her responsibilities include conducting regular rate reviews to ensure clients always receive the best loan options available. With a strong commitment to building long-term relationships, Czarina maintains regular contact with clients, including thoughtful anniversary touchpoints, to support their ongoing financial success. Her priority is to provide seamless support throughout the loan journey, making every interaction professional, personalised, and efficient.

Ciara Galapate brings a well-rounded background in customer service and operations to her dual role as Customer Care Manager and Settlement Officer at Loan Market Solutions. Starting her career in client support, Ciara developed a genuine passion for creating positive customer experiences — a foundation that continues to shape her approach today. In her Customer Care Manager role, she focuses on delivering attentive, seamless service across every client interaction, while her work as a Settlement Officer brings accuracy, efficiency and reliability to transaction processing. This unique combination allows Ciara to bridge the gap between client satisfaction and operational precision, ensuring clients feel both valued and well supported throughout the entire process. Driven by a commitment to excellence, Ciara takes pride in building trust, resolving concerns effectively, and nurturing long-term relationships that reflect the high standards Loan Market Solutions is known for.

Lester holds a Master of International Economics and Finance,and brings hands-on experience in private equity and property management to his role at Loan Market Solutions. Grounded in the Australian real estate and lending landscape, Lester combines academic rigour with practical insight to deliver informed, tailored advice for every client. Fluent in English, Cantonese, and Mandarin, Lester is well placed to guide clients from diverse backgrounds through every step of their financial journey with clarity and confidence. His dedication to seamless service means clients can expect attentive, end-to-end support — from initial consultation through to settlement and beyond.