An award-winning team of mortgage and finance brokers
Paul Hixon and his experienced team of loan specialists are ready to help you achieve your home finance goals.
Paul Hixon
Director/Mortgage Broker
Paul has over fifteen years’ experience as a broker and draws on a decade-long career in residential property sales and management to help you navigate your lending journey with expertise and compassion. Specialising in residential lending, Paul strives to simplify lending to empower your financial decisions at every stage of your property journey. Paul was awarded Queensland Mortgage Broker of the Year in 2022 and has been named in the top 100 mortgage brokers in Australia since 2020. He is recognised as one of Loan Market’s top brokers, securing a place in the Chairman’s Club since 2017 due to the number of people he’s supported and loans he has secured for them.
Rachael Verhoeven
Business Manager
rachael.verhoeven@loanmarket.com.au
With over a decades’ experience in the finance industry, Rachael provides invaluable administrative support to the entire team. With exceptional organisation, communication and problem-solving skills, she enables the personalised, expert service we are proud to provide to every client.
Chris Grimshaw
Mortgage Broker
chris.grimshaw@loanmarket.com.au
Chris assists clients from initial borrowing capacity through to settlement and beyond, offering dedicated ongoing support and annual rate reviews. Specialising in complex lending solutions, he is passionate about securing the right finance deals to enable his clients to achieve their property ownership and investment goals. Chris acts in his clients’ best interests to compare market options and deliver a finance solution tailored to their needs - whether they are purchasing their first home, securing bridging finance or expanding their investment property portfolio.
Mark Rinaldi
Mortgage Broker
mark.rinaldi@loanmarket.com.au
Born and raised in the North East of England, Mark's professional journey began with a degree in Architecture, which provided a strong foundation in complex problem-solving. He quickly transitioned into corporate finance at Ernst & Young (now EY).
After earning his Chartered Accounting qualification, a desire for international experience led Mark to Brisbane in 2008. Over the next 15 years, he became a specialist in Transfer Pricing within the Big 4 accounting firms, advising multinational corporations on complex international tax and financial structures.
Driven by a passion for property and a desire to help individuals rather than global entities, Mark made the strategic transition to mortgage broking, joining the team at LMNF—a company he has long admired for its exceptional service.
Now a fully qualified mortgage broker holding his Diploma in Finance and Mortgage Broking, Mark leverages his extensive background to deliver exceptional results. Over the past year, he has successfully navigated a wide spectrum of complex lending scenarios. From guiding First Home Buyers through Government schemes to structuring SMSF lending, double bridging deals, and DHOAS loans, Mark has proven his ability to secure the best possible outcomes for every client he serves.
Lauren Ciseau
Mortgage Broker
lauren.ciseau@loanmarket.com.au
Lauren Ciseau is a qualified Mortgage Broker and MFAA Member with more than 10 years of experience in lending operations and client management. She is highly regarded for her expertise as a Parabroker, overseeing the full mortgage process from initial client engagement through to formal approval.
Recognised for her strong client relationships and clear, proactive communication, Lauren specialises in investor lending, refinancing, and purchase loans. She undertakes comprehensive lender research, models complex borrowing scenarios, and prepares tailored loan strategies designed to achieve sustainable, long-term financial outcomes.
Shaun Venn
Mortgage Broker
With close to twenty years’ experience in real estate as well as banking and home loans at a major bank, Shaun has always found joy in helping others achieve their property goals. Taking the time to become familiar with the needs and current situation of each individual, Shaun is able to assess capabilities and possibilities to provide suitable options. By offering guidance throughout the application process, fast responses and quick turnaround times, Shaun provides invaluable support and exceptional results for his clients, from the first inquiry, into the future.
Keaton Williams
Mortgage Broker
keaton.williams@loanmarket.com.au
Keaton provides invaluable support to Paul, sourcing lending solutions to service every client’s needs. He provides guidance throughout their loan journey, from pre-application to approval. Paul then continuously reviews existing loans post-settlement to ensure clients receive the most competitive offers and rates. Keaton helps the entire team identify continuous improvement opportunities, while enabling clients to achieve their financial goals.
Tanya Martin
Settlements Manager
tanya.martin@loanmarket.com.au
As our dedicated settlements manager with close to thirty years’ experience in the industry, Tanya guides clients to ensure the process is smooth and efficient. She acts as the link between lenders, solicitors and clients, ensuring seamless communication and complete accuracy. No errors or issues go unnoticed by Tanya. Her exceptional eye for detail and impeccable time management, as well as her ability to negotiate with banks in the clients’ favour, ensures our customer service is extraordinary.
Michael Fletcher
Client Support Manager
michael.fletcher@loanmarket.com.au
Michael Fletcher joins us as a Client Support Manager at Loan Market New Farm. He brings a strong background in Operations Management and strategic customer service. As a former Club and Sales Manager, Michael excels at driving growth, lead generation, and building key stakeholder relationships. He is skilled in using analytical approaches to improve efficiency and is passionate about high customer satisfaction. Michael holds a Bachelor of Business (Applied Marketing) and is actively completing his Certificate IV in Finance and Mortgage Broking.
Kristina Manaloto
Broker Support for Tim Quabba
kristina.manaloto@loanmarket.com.au
Bringing more than ten years’ industry experience, Kristina enjoys the fast-paced setting. She works behind the scenes to provide invaluable support, contributing to the overall success of the team. Providing broker support to Tim, Kristina assesses supporting documents to prepare and lodge home loans. Liaising between lenders and clients, she ensures excellent communication and swift processes to provide a seamless experience through to settlement.
Mikaela Collado
Broker Support Officer
mikaela.collado@loanmarket.com.au
Mikaela joins the team as our Broker Support Officer, providing essential, dedicated assistance to our brokers. Mikaela ensures that the entire loan application process runs smoothly and efficiently, from file preparation to submission. Her detail-oriented approach and strong organisational skills guarantee that all documentation is accurate and compliant, speeding up approval times for our clients. Mikaela is committed to exceptional service and plays a vital role in maintaining the high standards and quick turnaround times our clients expect.
Kersie Bundalian
Broker Support Officer
kersie.bundalian@loanmarket.com.au
Kersie has been an integral part of our team for over two years, serving as the dedicated Broker Support to Chris Grimshaw. With a deep understanding of the end-to-end application journey, she is the friendly voice ensuring all client documentation is collected, organised, and processed with absolute precision. Kersie’s superb attention to detail and proactive communication streamline Chris’s workflow, allowing the team to meet tight deadlines while ensuring every client experience remains smooth and stress-free.
Emerson Casar
Settlement Support Officer
emerson.casar@loanmarket.com.au
Emerson joins the team to provide dedicated support to our Settlements Officer, Tanya. His role is critical in the final stage of the loan process, ensuring a smooth and accurate settlement for every client. Emerson manages the administrative workflow, coordinates with solicitors and lenders, and meticulously tracks all final documentation. His exceptional organisation and focus on detail guarantee that all necessary steps are completed on time, delivering a stress-free experience for clients reaching their settlement day.
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