Chris joined the mortgage broking industry straight out of school and has spent the past 17 years building a career grounded in experience, consistency, and client-first advice. Now Director and Senior Broker, he leads the business with a strong focus on long-term outcomes and personalised solutions for every client.

Interestingly, Chris never planned to enter the industry. His career began after being offered a mortgage broking traineeship during a chance conversation with a stranger, an opportunity he initially had to go home and research. That spontaneous beginning has since grown into a highly successful and respected career.

Chris believes the key difference between a broker and a bank lies in personalised advice. While a bank may show clients what they can do, Chris and his team focus on what clients should do providing professional guidance that is always in the client’s best interests.

With an office built on deep industry knowledge, Chris prides himself on equipping clients with answers to questions they didn’t even know to ask, ensuring they feel informed, confident, and supported throughout their journey.

His work has been recognised through multiple Platinum Elite, Elite, and Premier awards within LMG, along with finalist positions at local, state, and national levels. These include recognition for Young Business Leader, Professional Services Business, Regional Broker, and Regional Office awards.

Outside of work, Chris enjoys a relaxed start to the day with breakfast at Spinnaker Park followed by a walk along the foreshore. He moved to Gladstone in 2015 and is proud to be part of the local community.

Jacque has spent her entire professional career in real estate and finance, bringing over 15 years of experience and a deep understanding of the home-buying journey from start to finish. Her background across both industries allows her to guide clients with clarity, confidence, and practical insight at every stage of the process.

Becoming a mortgage broker enabled Jacque to help more clients by offering greater choice and flexibility. With access to a panel of over 80 lenders, she can tailor lending solutions to suit each client’s individual needs and long-term goals. This highlighted the limitations she previously experienced working within a Big Four bank, where lending options were restricted to a single policy framework.

Jacque is naturally drawn to work that helps people achieve goals they once believed were out of reach, and she finds genuine fulfilment in supporting clients on their path to home ownership. Unlike a traditional bank environment, where options are limited, Jacque is able to explore a wide range of lenders and policies - significantly improving the likelihood of finding the right solution for her clients.

In addition, Jacque and the team typically do not charge clients any fees for their services, meaning her professional support and guidance are provided at no cost.

Outside of work, Jacque enjoys good food, great company, and supporting local businesses. You’ll often find her having breakfast with friends at The Pavillion or enjoying a Sunday afternoon drink at The Yacht Club. Originally from Geelong, Victoria (Go Cats!) She loves the simplicity of life in Gladstone where everything is easy and just down the road.

A self-confessed footy fan, Jacque rarely misses a game between March and October and recommends Queens Sports Bar for anyone wanting to soak up the atmosphere. She also loves travelling with friends, whether it’s a sneaky international holiday, a weekend away, or a day trip to the beautiful beaches around Central Queensland.

Madie is one of our Broker Support Officers here at Loan Market Pinnacle. Providing direct support to Chris, Madie helps to deliver a seamless journey from initial enquiry through to settlement and beyond. With years of experience in the Finance industry, Madie is committed to ensuring excellent customer service at every stage.

Dyanne has five years of professional experience in the Philippine banking industry, with strong expertise in administrative operations, credit review, and loan evaluation across a wide range of banking loan products. Her background has given her a solid foundation in understanding client needs, assessing loan structures, and supporting both brokers and customers throughout the lending process.

She chose to transition into the Australian mortgage industry to continue her professional growth and explore new opportunities where she could further develop her skills. While she didn’t initially set out to become a Customer Care Specialist, Dyanne discovered over time that she genuinely enjoys helping clients and brokers solve problems, negotiate better rates, and simplify complex information. Seeing the real impact of quality customer support confirmed that this was the right career path for her.

Clients choose to work with Dyanne and the team because of the personalised, end-to-end support they receive, something that banks often struggle to provide. A key part of her role involves conducting timely reviews of clients’ loan rates and proactively helping them secure better rates or more suitable products when opportunities arise. One of her favourite parts of the job is hearing positive feedback from clients after assisting them with better outcomes.

Outside of work, Dyanne enjoys spending quality time with her five dogs, whom she lovingly considers her “furbabies.” She loves taking them for walks, preparing their meals, and cooking at home often trying out new recipes she discovers on social media. She also enjoys long rides with her husband, exploring new places and creating first-time experiences together. While she mostly stays home to relax and recharge, she occasionally treats herself to time at her favourite nearby coffee shop.

For anyone planning a visit to the Philippines, Dyanne highly recommends exploring the country’s beautiful beaches, including Boracay, Siargao, and Palawan (El Nido and Coron), as well as discovering city attractions and sampling a variety of local Filipino dishes.

Keren brings over 13 years of experience in retail and customer-facing roles, giving her a strong foundation in client care, problem-solving, and relationship management. From 2019 to 2024, she successfully ran her own franchised business - an experience that strengthened her commercial awareness and natural affinity for numbers, eventually leading her into sales and the finance industry.

Joining the team just over a year ago, Keren came on board as a Broker Support Officer and quickly immersed herself in the role. During her first year, she completed her Diploma to become a qualified Mortgage Broker, reflecting her commitment to growth and excellence within the industry.

Highly organised and thriving in fast-paced environments, Keren is known for being the go-to support person for both brokers and clients. She assists with loan applications from start to finish, ensures clients have everything in place from the outset, and is a consistent point of contact throughout the process - right through to settlement day. She also plays a key role in helping clients navigate access to their profiles and supporting them post-approval for a smooth and stress-free experience.

Keren works closely with a wide range of clients, including first home buyers, investors, upsizers, and those transitioning into retirement. She has a particular passion for helping first home buyers, especially those who may have been let down elsewhere and takes pride in helping clients achieve positive outcomes.

No two days are the same, and that’s exactly how Keren likes it. Always busy, always supportive, and always focused on delivering the best possible experience for both clients and the team.

Vincent has over five years of experience in the finance industry, having worked as a Mortgage Service Consultant across major banks including Westpac (WBC), St. George Bank (SGB), Bank of Melbourne (BOM), and BankSA. His background has given him a strong understanding of residential lending, credit assessment, and client financial positioning.

Before entering the finance industry, Vincent spent a year working as a Seafarer (Assistant Engineer), a path he originally studied for in college. While this experience built discipline and resilience, it ultimately helped him realise that his strengths and interests were better aligned with finance a field he has continued to grow in ever since.

In his role as a Residential Credit Analyst, Vincent reviews clients’ financial positions in detail, assessing their capacity to meet their goals and ensuring lending solutions are both responsible and sustainable. He values the broad opportunities within the industry, the importance of income stability, and the ability to work efficiently from home while maintaining high standards of accuracy and compliance.

Vincent draws inspiration from the people around him, particularly the adaptability and resilience of Filipinos, who continue to face challenges with optimism and a positive outlook.

Outside of work, Vincent lives a simple and balanced life. He enjoys cooking, taking care of household chores, and appreciates meaningful downtime. For anyone visiting the Philippines, he recommends exploring its beautiful beaches such as Palawan, Boracay, and La Union sampling local dishes like lechon, sisig, and adobo, and fully immersing themselves in Filipino culture and landscapes.