Meet your finance brokers servicing Perth metro areas
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I’m your local mortgage broker willing to go above and beyond for my clients. I have always maintained a good work ethic and am very self driven in helping you achieve your goals. With an extensive understanding and in depth knowledge of loan products and services I am here to help with the most complex of lending solutions. I pride myself in my communication skills where I will always maintain an open dialogue to keep you informed throughout all steps of the loan application process. I am committed to saving you time and money by presenting you with the most appropriate product available. I make the process for applying for a home loan simple and easy. I will always work in your best interests, give me a call and I will make myself available. I’m available at all times to answer questions from clients whether that would be via phone, text, email or in person at your convenience. Get in touch and we can get talking about your loan needs today!
I am you expert client service manager with 9 years of experience working with Sue Vuong and her team. My role is to ensure the loan process runs smoothly, I assist brokers from approval to settlement, and am the main contact person for after settlement services including negotiating with current lenders for a lower interest rate. When I’m not supporting the team and clients I enjoy shopping, camping and travelling. I am also a mother of two and work part time.
I’ve been at Loan Market since April 2022 working in Broker Support. My main objective is to assist in clients applications and I specialise in data entry and submissions of loan applications. Previously, I had a role in a junior advisor position assisting brokers/branch staff with inquiries regarding home loan applications. After that I was promoted to Contact Centre Senior Advisor. My Tasks as Senior Advisor are to verify processes with the onshore team, assist the junior advisors, assist the QA team with evaluations and perform adhoc tasks. Before Westpac, I also worked as a Fraud Analyst for Amex credit cards for 5 months and as a Customer Service Representative for Citi Prepaid Cards for 5 years. I go above and beyond for clients and when I’m not assisting with applications I love nature so enjoy hiking, going to the beach and gardening. When I’m not outdoors I like watching inspirations videos and surfing the internet.
About Sue and her team
Buying a property can sometime be very stressful. I can help take some of the stress away by providing you with the best customer service required to assist you obtain the home loan most suitable to your needs.
While the loan application process can seem daunting, it is often simpler than most people think. My job is to help you from the very beginning, when you are only just thinking about buying a property to well after settlement. From my experience, getting your home finances sorted out early can ensure you are in the best position to negotiate for your home on your own terms.
From working in the hospitality industry in my parent’s business when I was growing up, I understand customer service. Coming from a Chartered accountancy background I understand numbers.
After being in the mortgage brokering industry for a number of years I understand lenders and their lending policies.
With these combined skills and with access to home loans from a wide panel of lenders, I can offer you a range of options to help you get into your dream home. With my expertise I can ensure that you are well placed to be in the best position to negotiate for you home on your own terms.
"Sue got to the crux of my situation and did all the research for me at absolutely no charge. All I had to do was ask the questions and choose what best suited me. It made the process of securing a home loan quick and simple. Brad DovenService has always been great, great communication and informative as well. Could not have chosen a better broker than Sue. Excellent all round and also praise from my real estate agent praising Sue’s one of the best brokers she has encountered." - Li Wei Cher
"I've been working with Sue for about 2 years and can't recommend her services enough! We have had many clients who had almost given up hope because they had been turned down for finance by their own chosen bank when Sue got involved they actually found they had options. The most common phrase I've heard is that they wish they had known about Sue from the beginning because she made the process so much easier and more accessible for them!" Michael Beck - Ray White sales agent
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